Sow the seeds of Urban Living
Shipping & Returns
Shipping
Seeds and pods are shipped using regular mail. For the AEVA, we use a specialty furniture carrier to make sure your garden gets to you safely. They will call you to set up an appropriate delivery time approximately two weeks after ordering. For the EVE we use standard carriers. Once shipped you will be sent a tracking link for your EVE. If you have any questions on when to expect your order please contact support@condopreneur.com
Returns
At Just Vertical we are fully confident in our products and our customer's satisfaction with them. However, we understand circumstances change. If for any reason you are unsatisfied with the product or do not want to go through with your order, we're here to help!
For all customers, returns will be accepted for all orders within 14 days of receiving your unit. For a full refund minus shipping and a 15% restocking fee. We do not accept any refunds on any seeds, grow plugs, nutrients, or any other accessories.
Please note the following exceptions to our return and exchange policy
Refunds are only issued once the unit is received back to our facility and after a quality control test is performed.
Returned items must not have been physically damaged or have any visible signs of wear and tear.
Returned items must have not been tampered with, manipulated, or altered in any way. The return must include all original items and equipment that originally came with the unit.
Note: If set-up, maintenance, and proper growing procedures are not followed as per the user manuals and guides, your return may be refused.
To initiate a return, please complete the following steps:
Contact support@condopreneur.com with the subject line titled Return, Name, and Order number.
State the products you wish to return from your order.
Attach any pictures that may be useful.
Additional Information:
Once the return has been processed:
Once the unit arrives in Just Vertical’s possession and has been approved for refund, it will take 10-15 business days to process your refund.
As long as the unit comes back in appropriate and working condition a refund will be processed.
For any questions, comments, and concerns before, during, or after a processed return contact us at support@condopreneur.com
When you purchase a new EVE, we will give you all the supplies you need to grow back the value of your garden right out of the box.
What Comes With Your EVE?
1L Nutrients
1 Seedling Kit
Seeds
12 x Green Butter Lettuce
12 x Red Butter Lettuce
8 x Mustard Greens
8 x Pak Choi
8 x Basil
4 x Peppermint
4 x Chives
4 x Dill
so far ive grown lettuce, swiss chard, basil, dill, chives and alot more. The eve smart garden has been such a game changer for my apartment. it has saved me so much time and honestly looks sooo good. everyone alswyas asks about !
That is amazing - thanks for sharing Marianna! We wish you many more years of happy growing!
We have been growing our lettuce and herbs on our new vertical garden for a few months now and absolutely love it. There is little to no maintenance, and the quality is fantastic. I initially thought it would be a neat little display in our kitchen, and it ended up being a major convernience. Great quality vegetables throughout a freezing Alberta winter.
Hi Brian! Were so glad you love The Eve as much as we do. Enjoy the freshness and convenience!
